SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 105,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 85 consecutive quarters of revenue growth and is headquartered in Minneapolis.
Take Your Career to New Levels in a Job with Multiple Potential Paths in a Strong Growth Company Join a welcoming international team; we offer training, hybrid flexibility and great compensation If you are passionate about the customer and have strong problem-solving skills, this position offers you some great opportunities. You will: Join an international team at a time of positive change and growth -- the kind of growth that can create opportunities for strong players. Expand your knowledge; you'll start by providing first-line support, but we'll also train you to cover for second and third-line analysts when they are out. Enjoy an open and welcoming culture, get to know diverse people on several teams, and take advantage of a flexible hybrid schedule. Showcase your potential to advance. This role provides a broad understanding of our business, setting you up to pursue opportunities in client onboarding, sales, project management and other areas of our organization. Earn a competitive salary (fixed and variable), 8% holiday allowance, a company laptop and comprehensive benefits. As part of the Operational Team in our Dutch Division, you will work closely with the Project Manager, Consultants, Support Specialists, Supplier Onboarding Specialist and the Customer Success Team. As part of this team, you will be responsible for answering all active customer queries and assisting with all first-line support issues as per our individual customer SLA agreements. Professional working proficiency in Dutch and good written and oral communication skills. SPS Commerce is the world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service and accessible experts. SPS Commerce has achieved 90 consecutive quarters of revenue growth and is headquartered in Minneapolis. SPS Commerce recently acquired TIE Kinetix, a Netherlands-based company with 36 years of EDI and e-invoicing experience, and approximately 1,200 customers across the Netherlands, France, Germany, and the United States.
To be a good fit for the Customer Support Analyst opportunity, you will have: 1 to 2 years of experience in software support or client services with medium to high volume. A good opportunity to work from home, undisturbed and with a good internet connection. An eye for detail with logical problem-solving skills. A technical mindset and the ability to adapt quickly.