Techvalens Software Systems Pvt Ltd is a leading IT services provider in Web Apps & Multi-Platform Mobile App Development since 2007.
NB: This position is strictly for individuals residing in USA/Canada only. In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers. A top-notch Customer Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
401(k) AD&D insurance Flexible spending account Health insurance Health savings account Paid parental leave Paid time off Parental leave Pet insurance Tuition reimbursement Vision insurance
Qualifications: Previous experience in a customer service role is preferred The ability to respond appropriately under pressure Sound judgment and excellent problem-solving skills The ability to speak a second language may be advantageous A positive attitude and the ability to build relationships with clients The flexibility to work irregular hours, when required Superb written, reading comprehension, and verbal communication skills General computer knowledge including Microsoft applications.